This Privacy Policy explains how Battle Born Builders ("we," "us," or "our") collects, uses, and protects information when you visit battlebornbuilders.com or contact us about home improvement services. By using our website or submitting a form, you agree to the practices described here.
1. Who we are
Battle Born Builders is a veteran-owned, family-operated home improvement company based in Jacksonville, Florida, serving Northeast Florida. Reach us anytime: Call us now for a free estimate or email team@battlebornbuilders.com.
2. Information we collect
Information you provide directly
When you submit our contact form, request an estimate, or book a call, we collect:
- First and last name
- Email address
- Phone number (optional unless required for booking)
- Service of interest, project timeline, and approximate budget
- Project details you choose to share in the message field
- SMS opt-in preferences (separately for non-marketing and marketing messages)
Information collected automatically
When you visit our site, we automatically collect:
- Traffic source data: URL parameters such as
utm_source,utm_medium,utm_campaign,utm_content,utm_term,gclid, andfbclidso we can understand which marketing channels lead to inquiries. - Page context: the page URL you submitted from, the referring URL, your session landing page, and a timestamp.
- Analytics: standard Google Tag Manager and Google Analytics data including IP address (typically anonymized), device type, browser, operating system, and pages visited.
- Cookies and similar technologies: small data files used to enable site functionality and measure performance.
3. How we use your information
We use the information we collect to:
- Respond to your inquiry, provide an estimate, and schedule work
- Communicate with you about your project (call, email, and — only with your consent — SMS)
- Improve our website, our services, and our customer experience
- Measure marketing performance and allocate spend efficiently
- Comply with legal obligations and enforce our rights
4. SMS messaging consent
If you opt into SMS messaging, your consent applies only to the categories you check on the form. Two separate opt-ins are offered:
- Non-marketing SMS: appointment reminders, project updates, and service notifications related to your inquiry.
- Marketing SMS: promotional messages, special offers, and seasonal updates.
Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Consent to SMS is not a condition of any purchase or service.
Battle Born Builders does not share or sell SMS opt-in data with third parties for marketing purposes.
5. Cookies and tracking technologies
We use cookies and similar technologies through Google Tag Manager, Google Analytics, and Google Ads. These help us understand how visitors interact with our site and measure conversions from advertising. You can control cookies through your browser settings or opt out of personalized advertising at Google Ads Settings.
6. Who we share information with
We do not sell your personal information. We share it only with:
- Service providers who help us run our business — for example, Google (analytics and advertising), Make.com (form delivery automation), and GoHighLevel (customer relationship management). Each is bound by their own terms and privacy practices.
- Subcontractors only to the extent necessary to complete your project. Battle Born Builders runs its own crews on most jobs; on the rare occasion we use a trade specialist, only the project-relevant details are shared.
- Legal authorities when required by law, court order, or to protect our rights, your safety, or the safety of others.
7. How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
8. Your choices and rights
Depending on your state of residence, you may have the right to:
- Request access to the personal information we have about you
- Request correction or deletion of that information
- Opt out of marketing communications at any time
- Withdraw your SMS consent by replying STOP
To exercise any of these rights, email team@battlebornbuilders.com or use the call link in our site header. We will respond within a reasonable time, generally within 30 days.
9. Children's privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Third-party links
Our site may link to third-party websites (for example, our Thumbtack profile or social media accounts). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the site after changes are posted means you accept the updated policy.
12. Contact us
If you have questions about this Privacy Policy or our data practices, contact:
Battle Born Builders
Jacksonville, FL (service-area business)
Email: team@battlebornbuilders.com
Call: Call us now for a free estimate